Your WMS is
costing you money.
Inventory drift, broken automation, rate shop errors, stuck orders — these aren't random. They're configuration problems. We fix them fast, in your actual environment, by people who know WMS systems from the inside.
What WMS problems actually look like
Inventory says 500. You have 423.
Inventory drift is a slow-moving disaster. It shows up as pick shorts, client complaints, and cycle count corrections every week. Usually it traces back to a misconfigured receipt or adjustment workflow — not a random glitch.
Everything that should be automatic isn't.
Fulfillment plans kicked off manually. Billing charges assembled in a spreadsheet. Reports emailed by hand every Monday. Your WMS can automate all of it — the configuration just was never done.
The rate on the label doesn't match what you're charging.
Rate shop and cartonization logic that was set up once and never validated. Wrong box selection inflates dimensional weight. Carrier selection rules don't match your contracts. The delta is real money — every shipment, every day.
Full-scope WMS support
From one broken workflow to a full system overhaul — we cover every layer of your WMS operation.
WMS Configuration & Setup Optimization
Most WMS problems trace back to an initial setup that was never properly finished. We audit your configuration from the ground up — order workflows, location logic, receiving setup, fulfillment rules — and close the gaps.
- Order workflow review & fix
- Location & zone configuration
- Receiving & putaway logic
- Fulfillment plan setup
Order, Inventory & Shipment Fixes
Orders stuck in limbo. Inventory counts that don't reconcile. Shipments that never left or never closed. We diagnose the root cause — in your actual system, not a sandbox — and fix it the same day.
- Stuck & failed order resolution
- Inventory discrepancy root cause
- Shipment status & close issues
- Duplicate & missing record cleanup
Rate Shopping & Cartonization Logic
Incorrect cartonization adds cost to every single shipment. Wrong carrier selection logic breaks client billing. We validate your box configuration, cartonization rules, and rate shop carrier selection against your actual contracts.
- Box dimension & weight validation
- Cartonization rule audit
- Carrier selection logic fix
- Rate shop vs. label cost reconciliation
Workflow Automation
Picking, packing, replenishment, invoicing — all of these can run without manual triggers. We identify every button your team is pressing daily that the WMS should press itself, then build the logic to eliminate it.
- Auto fulfillment plan triggers
- Replenishment automation
- Pick batch & wave setup
- Scheduled billing & reporting
Integration Debugging & Builds
Data moving between your WMS, ERP, carriers, and ecommerce channels breaks in ways that are hard to trace without knowing all systems involved. We debug sync failures, fix mapping errors, and build missing connections.
- WMS ↔ ERP data sync fixes
- Carrier API & label issues
- Ecommerce order feed debugging
- EDI setup & troubleshooting
Ongoing WMS Support & Monitoring
Retainer-based coverage for 3PLs that need a dedicated WMS resource without a full-time hire. We monitor system health, triage issues before they become client problems, and handle configuration requests as they come.
- Proactive issue monitoring
- < 1 hr response on critical issues
- Configuration requests on demand
- Monthly system health reports
Data Cleanup & System Audits
Stale inventory, orphaned records, mis-mapped SKUs, and configuration drift accumulate over time. We audit your WMS data and configuration systematically and deliver a clean, documented system state.
- SKU & location data audit
- Orphaned record cleanup
- Configuration drift review
- Documented findings & fixes
User Training & SOP Creation
High pick error rates and inventory drift often come from inconsistent team practices, not system bugs. We build SOPs matched to your specific WMS setup and train your team on the workflows that matter.
- Role-specific training sessions
- SOP documentation
- Receiving & cycle count procedures
- New hire onboarding materials
What changes when
your WMS actually works
These aren't projections. They're outcomes from real WMS configurations we've fixed — operations that were bleeding time and money from problems they'd accepted as normal.
Talk through your situationDown from ~10% after process profile reconfiguration and pick path optimization.
After route optimization, batch setup, and mobile workflow tuning.
Manual billing assembly replaced with automated scripts — same accuracy, zero spreadsheets.
Carrier selection logic corrected to match actual contracts. Savings compounded daily.
Not a generic IT firm
We know what a receive exception actually means. We know why fulfillment plans get stuck. We've fixed rate shop logic, cartonization bugs, and billing nightmares — in production, not in demos.
WMS-native expertise
We work inside Infoplus, Extensiv, and related 3PL systems daily. Not as resellers or generalist developers — as operators who know where the edge cases live.
In your actual environment
We don't advise from the outside. We log into your system, look at your actual data, and fix the actual configuration. Root cause first, always.
Fast, human response
Under 1 hour on critical issues. You get a direct line — not a ticket queue, not a Tier 1 support rep reading from a playbook.
Operations, not just code
We understand the warehouse floor behind the WMS. Picking workflows, inventory reconciliation, client billing — we build for how your operation actually runs.
Diagnosis first. Fix second.
Free WMS diagnostic call
30 minutes. You describe one real problem — an order issue, a billing headache, a broken workflow. We tell you exactly what's causing it and how we'd fix it.
System audit
We go into your actual WMS environment and review configuration, order flow, integration health, and active issues. No guessing from documentation.
Fix & optimize
Targeted fixes first — the things costing you the most. Then automation and optimization. We don't rip and replace. We make what you have work properly.
Ongoing coverage (optional)
Stay on as a retainer or continue project by project. Either way, you get a direct line to someone who knows your setup.
Common questions
What WMS platforms do you support?
Our deepest expertise is in Infoplus WMS and Extensiv (3PL Central / Integration Manager), but we work across warehouse management systems. If your WMS is causing operational problems, get in touch and we'll assess fit on the call.
How quickly can you respond to a production issue?
Under 1 hour for critical issues — orders stopped, inventory sync failed, a client's shipments not processing. For non-urgent requests, same business day.
Do you work inside our actual WMS environment?
Yes. We work directly in your live environment with appropriate access. Changes are tested on a small batch or staging configuration before full rollout — we don't push untested fixes to production.
Our WMS was set up by the vendor or a reseller. Can you fix it?
Yes — this is one of the most common situations. Initial WMS setups are often rushed, incomplete, or configured to the vendor's defaults rather than your actual operation. We audit what exists and close the gaps.
Is there a minimum engagement or contract?
No minimum. You can start with a single diagnostic session. Most clients move to a retainer once they see how much is fixable — but there's no obligation.
What do I need to get started?
Just a 30-minute call. Bring one real problem — an order issue, an inventory discrepancy, a workflow that's still manual. We'll show you exactly how we'd solve it, at no charge.
Let's talk about your Extensiv setup
Tell us what you're running and where the pain is. We'll respond within 30 minutes.