|Expert Support PartnerExtensiv Integration
Manager Experts
Alert monitoring, issue resolution, and new customer onboarding for 3PLs running Extensiv Integration Manager. Faster than Extensiv support. Deeper than your ops team.
The problems every Extensiv user knows
Alerts pile up and nobody's watching
Integration Manager fires alerts constantly — failed orders, sync errors, mapping mismatches. Most 3PLs check them once a day at best. By then, a client's shipments are already delayed.
Extensiv support takes hours (or days)
Even with premium support, the 4-hour SLA means half a workday lost. For complex issues — mapping errors, EDI failures, custom connectors — resolution can take weeks.
New client onboarding kills your team's time
Every new customer needs a connector built, tested, and launched. Without a dedicated integration expert, your ops team ends up debugging EDI mappings instead of running the warehouse.
Full-stack Extensiv support
From daily alert triage to building integrations from scratch — we cover the full scope of Integration Manager operations.
Alerts Monitoring & Issue Resolution
We monitor your Integration Manager alerts in real time, run daily health checks, and resolve issues before they reach your clients. Failed orders, sync delays, and unexpected errors get caught and fixed — not left in a queue.
- Real-time alert triage
- Daily health checks
- Proactive error prevention
- Incident reporting
Common Issue Resolution
We resolve the issues that drain your team's time every week — failed orders, mapping errors, duplicate orders, missing SKUs, data sync problems, and shipping method mismatches. Fast diagnosis, clean fix, no guesswork.
- Failed & missing orders
- Mapping & SKU errors
- Duplicate order prevention
- Shipping method mapping
- Address validation fixes
New Customer Onboarding
We build new customer integrations end to end — from connector setup and configuration to testing and stable production launch. Your clients go live faster, with zero surprises on day one.
- Connector setup & config
- End-to-end testing
- Production launch
- Post-launch monitoring
EDI & Custom API Integrations
EDI is where most integration projects get stuck for weeks. We handle EDI setup, field mapping, and trading partner requirements from scratch — and build custom API connectors for platforms Integration Manager doesn't support natively.
- EDI trading partner setup
- Custom field mapping
- API connector development
- Unsupported platform connections
Workflow Optimization & Automation
Beyond fixing what's broken — we improve how your integrations run. Order routing logic, filter configuration, inventory sync tuning, and data transformation rules to handle high order volumes without manual intervention.
- Order routing & filters
- Inventory sync tuning
- High-volume optimization
- Data transformation rules
Peak Season Preparation
Q4 is not the time to discover integration issues. We run pre-season audits of your Integration Manager setup, stress-test connectors, and put monitoring in place so Black Friday doesn't become a fire drill.
- Pre-season integration audit
- Connector stress testing
- Alert coverage setup
- On-call support during peak
We live inside Integration Manager so your team doesn't have to
Extensiv Integration Manager connects 100+ ecommerce channels to 80+ warehouse systems. Every connector has its own quirks, mapping rules, and failure modes. We know them all.
Manager
From first call to full coverage
Discovery call
We learn your current setup, connected channels, and the issues that cost you the most time.
Integration audit
We review your connectors, mappings, alert history, and order flow to find gaps and risks.
Fix & optimize
We resolve existing issues and tighten your setup — mappings, filters, routing rules, monitoring.
Ongoing support
We stay on as your Integration Manager team — monitoring alerts, resolving issues, building new connectors.
Common questions
Do you work with all Extensiv Integration Manager account types?
Yes — we support both Warehouse (3PL) accounts and Merchant accounts on Extensiv Integration Manager, regardless of plan level.
Can you help if we're already live with integrations?
Absolutely. Most clients come to us after going live. We audit existing connectors, clean up mapping issues, and put proper monitoring in place.
How quickly can you respond to a critical alert?
Under 1 hour for critical issues. We monitor your alerts and act before they turn into client-facing problems.
Do you handle the Extensiv 3PL Warehouse Manager too?
Yes. We work across the full Extensiv ecosystem — Integration Manager, 3PL Warehouse Manager, and Billing Manager.
Can you build a connector for a platform Extensiv doesn't support natively?
Yes. We build custom API integrations for platforms outside of Extensiv's 100+ native connectors, and maintain them ongoing.
What's the engagement model?
We offer both ongoing retainer support and project-based work. Start with a free consultation — no minimum invoices, no long-term commitment required.
Let's talk about your Extensiv setup
Tell us what you're running and where the pain is. We'll respond within 30 minutes.